Note: If you need to call the Help Desk after hours, you can leave a voice mail message with the relevant information (see list below). A Help Desk Associate will return your call the next day or, if you call during the weekend, on Monday.

Before emailing or calling the Help Desk, please have the following information ready so we can provide you with the fastest service:

• Student’s Name (even if another family member is contacting CFY)
• Student’s School or Program
• Brief description of the problem
• Your telephone number with area code and/or email address
  

After speaking with a Tech Helper, he or she may determine that your computer can only be repaired by an approved CFY representative. Although CFY is not obligated to fix the computers we distribute, we want to help you keep your computer in working order. To this end, we offer the following three repair options: school repair, warehouse repair or home visit.

Our Help Desk Associates are recent graduates from NYC public high schools. They are fluent in Spanish and English and have been trained by CFY's professional staff.

Find out more about CFY's Help Desk Training!

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For information about the Tech Helper program click here.